RETURN AND EXCHANGE POLICY

RETURN AND EXCHANGE POLICY

If you are not completely satisfied with your purchase you may exchange an eligible item for a different item, excluding the original shipping charges and taxes, within 3 days of the shipment received date, provided you follow the proper return procedure and eligibility guidelines as described on our website. Exchanges are processed within 5 business days of receipt. Exchange shipping charges cannot be refunded.

All hair has undergone a quality assurance process to ensure it is free of imperfections. But, if you receive an item that is damaged, defective, or materially different please call us within 3 days of receipt date we will gladly exchange it and begin the exchange process. 

We will not exchange any item(s) that have been used.

WE WILL NOT EXCHANGE ANY UNRAVELLED BUNDLES.

*Slaughter House Hair has the right to refuse the return/exchange of any item(s) based on the following reasons:

  1. The merchandise must be returned/exchanged in its original state. We will not accept any hair pieces that have been worn or used, have loosened curls, have visible tangles, have visible hair products, have been bleached, or colored, chemically processed, emits odors, the wefts have been cut into pieces, or hair length or volume is trimmed by cutting.

  2. The merchandise is damaged.

  3. Pieces of the product are missing.

  4. It is past the acceptable 3 days.

  5. Original tags and packing are missing or damaged.

 RETURN AND EXCHANGE PROCEDURE:

We will personally guide you over the phone to assist you with your returns and exchanges. All you have to do is follow the authorized Return and Exchange procedure as illustrated here, for an eligible return or exchange.

When you receive your item(s), open the box and visually examine the product to verify if you have received the texture and lengths you ordered. You can gently take the hair out of the plastic. At this time you can determine if the products you have received are damaged, defective, or materially different from what you ordered. Please, contact us immediately with any discrepancy. 

Be aware! Your exchange request cannot be accepted without contacting a representative first! Please, do not ship back any purchased item to any address obtained from our website, documents, or packing without contacting our customer service at 251-786-3077.